Refund policy

Last updated: November 11, 2026

Request a return within 30 days

Email support@esmolune.com within 30 days after delivery for a voluntary return. Include your order number, item and reason. Goods should be unused, unworn, unwashed and in original condition with supplied tags, accessories and packaging. These conditions do not limit reasonable inspection or statutory remedies.

Authorization and costs

Wait for authorization and item-specific return instructions. Do not send parcels to an address printed on the package without confirmation. Use tracking and retain proof of posting. A timely request remains eligible while you await instructions.

For change-of-mind returns, you pay direct return shipping. Original delivery charges are not refunded for voluntary returns unless law requires otherwise. We charge no restocking fee. For defective, damaged or wrongly supplied goods, we cover reasonable necessary return costs as appropriate under applicable law; prepaid labels are not promised for every return.

Exceptions and faulty goods

Personalized goods, perishables, gift cards and hygiene-sensitive goods with broken protective seals cannot be returned for a change of mind where law permits. Any final-sale restriction must be disclosed before purchase. These exceptions do not affect faulty or misdescribed goods.

Report damage, incorrect items or missing contents promptly with a description and order number. Photos help where available; contact us about reasonable alternatives. Keep goods and packaging until we provide instructions. We offer repair, replacement or refund as appropriate under law.

Refunds, exchanges and cancellation

We aim to inspect received returns and communicate the outcome within 5 business days. Approved refunds are initiated within 10 business days to the original payment method. Bank posting time varies. Any lawful deduction for diminished value will be explained; no automatic penalty applies.

Contact us for an exchange; replacement availability must be confirmed. A return followed by a separate purchase may be appropriate. Request cancellation promptly. If fulfillment has progressed too far, the return process applies; no fixed cancellation window is guaranteed.

Refusing a parcel does not automatically cancel an order. Contact us for tracing. Refunds are assessed when goods are recovered; only actual, disclosed and lawful return or redelivery costs may be deducted. No deduction applies where the issue was our fault or law prohibits it.

Mandatory rights

This voluntary policy supplements consumer protections, including applicable withdrawal rights and remedies for faulty or misdescribed goods. Any stronger protection required by law prevails.

Last updated: November 11, 2026

Request a return within 30 days

Email wilburnhackettvtf@outlook.com within 30 days after delivery for a voluntary return. Include your order number, item and reason. Goods should be unused, unworn, unwashed and in original condition with supplied tags, accessories and packaging. These conditions do not limit reasonable inspection or statutory remedies.

Authorization and costs

Wait for authorization and item-specific return instructions. Do not send parcels to an address printed on the package without confirmation. Use tracking and retain proof of posting. A timely request remains eligible while you await instructions.

For change-of-mind returns, you pay direct return shipping. Original delivery charges are not refunded for voluntary returns unless law requires otherwise. We charge no restocking fee. For defective, damaged or wrongly supplied goods, we cover reasonable necessary return costs as appropriate under applicable law; prepaid labels are not promised for every return.

Exceptions and faulty goods

Personalized goods, perishables, gift cards and hygiene-sensitive goods with broken protective seals cannot be returned for a change of mind where law permits. Any final-sale restriction must be disclosed before purchase. These exceptions do not affect faulty or misdescribed goods.

Report damage, incorrect items or missing contents promptly with a description and order number. Photos help where available; contact us about reasonable alternatives. Keep goods and packaging until we provide instructions. We offer repair, replacement or refund as appropriate under law.

Refunds, exchanges and cancellation

We aim to inspect received returns and communicate the outcome within 5 business days. Approved refunds are initiated within 10 business days to the original payment method. Bank posting time varies. Any lawful deduction for diminished value will be explained; no automatic penalty applies.

Contact us for an exchange; replacement availability must be confirmed. A return followed by a separate purchase may be appropriate. Request cancellation promptly. If fulfillment has progressed too far, the return process applies; no fixed cancellation window is guaranteed.

Refusing a parcel does not automatically cancel an order. Contact us for tracing. Refunds are assessed when goods are recovered; only actual, disclosed and lawful return or redelivery costs may be deducted. No deduction applies where the issue was our fault or law prohibits it.

Mandatory rights

This voluntary policy supplements consumer protections, including applicable withdrawal rights and remedies for faulty or misdescribed goods. Any stronger protection required by law prevails.