Shipping policy

Last updated: November 11, 2026

Dispatch and delivery expectations

The average fulfillment time is 8–14 business days. After payment is confirmed, orders are generally processed and dispatched within 3 business days. Estimated transit time is 5–11 business days.

Business days are Monday to Friday, excluding relevant public holidays. Estimates are not guaranteed arrival dates. Customs, remote areas, weather, peak periods and carrier disruption may extend delivery.

Destinations, costs and taxes

Available destinations and shipping costs are displayed at checkout for your address. If no option is offered, delivery to that address is not currently available. Review all charges before paying. Checkout displays taxes and duties collected where applicable. Unless import charges are expressly included, destination authorities may assess duties payable by the recipient; ask us before ordering if unclear.

Tracking and address details

Available tracking details are provided after dispatch. Updates may begin only after the carrier scans the parcel. Items may arrive in separate parcels. Provide complete delivery details and request corrections immediately; changes cannot be guaranteed after processing or dispatch. Any necessary redelivery charge will be explained before you agree.

Delivery problems

Email support@esmolune.com with your order number if a parcel is late, lost, marked delivered but missing, or contains damaged, incorrect or missing goods. Keep packaging; photos help where available. We will investigate with the carrier and explain the appropriate remedy. A tracking status does not waive your legal rights. See our Return & Refund Policy.